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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unused, unaltered, and in its original packaging with all accessories.

  • You must provide a receipt or proof of purchase.

To start a return, please contact us at info@aestheralift.com.

Returns must be sent to the following address:

AESTHERALIFT – OXENYA LTD
OXENYA LTD
3173, 275 New North Road
London
United Kingdom
N1 7AA

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.
Items sent back without prior authorization will not be accepted.

You can always contact us for any return-related questions at info@aestheralift.com.

Damaged or Wrong Items

Please inspect your order upon reception and contact us immediately if:

  • The item is defective or damaged

  • You received the wrong product

We will evaluate the issue and ensure it is resolved promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalized items

  • Products that have been used or previously activated (e.g., EMS devices that were powered on)

  • Gift cards

  • Items purchased on final sale

If you have any questions about your item’s eligibility for return, feel free to reach out to our team.

Exchanges

The fastest way to get the item you want is to return the one you have.
Once your return is accepted, you can place a new order for the desired product.

European Union 30-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to return it within 30 days, for any reason and without justification.

The returned item must be:

  • In its original condition

  • Unused and unaltered

  • With all original packaging and accessories

  • Accompanied by proof of purchase

Refunds

We will notify you once we’ve received and inspected your return, and inform you whether the refund is approved.

If approved:

  • The refund will be issued to your original payment method within 10 business days.

  • Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@aestheralift.com.